About
NovaTerra Materials (“NovaTerra”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our products and services.
By using our website, you agree to the practices described in this Privacy Policy.
- Information We Collect
We may collect personal information including:
- Full name
- Company name
- Email address
- Phone number
- Delivery or billing address
- Project information
- Product enquiries
- Sample requests
- Payment information (processed securely through third-party providers)
- Website usage data
- IP address
- Browser information
- Cookies
Providing personal information is voluntary; however, certain services may not be available without it.
- How We Use Your Information
We use your information to:
- Respond to enquiries
- Process quotations and orders
- Deliver products and samples
- Arrange installation services
- Provide customer support
- Process payments
- Improve our products and website
- Send updates relating to your order
- Send promotional communications (where you have opted in)
- Comply with legal obligations
- Cookies
Our website uses cookies to:
- Improve website performance
- Remember user preferences
- Analyse website traffic
- Measure advertising performance
- Enhance user experience
You may disable cookies through your browser settings; however, some website functions may not operate correctly.
- Third-Party Services
We may use trusted third-party providers including:
- Stripe
- Google Analytics
- Google Ads
- Meta (Facebook)
- HubSpot
- WordPress Plugins
- Delivery and logistics providers
These providers have their own privacy policies governing how they handle personal information.
- Marketing Communications
If you subscribe to our newsletter or request information, we may send marketing emails regarding:
- New products
- Promotions
- Product updates
- Industry news
You may unsubscribe at any time using the link provided in our emails or by contacting us directly.
- Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers where necessary to:
- Deliver products
- Arrange freight
- Process payments
- Provide installation services
- Operate our website
- Meet legal obligations
All third parties are expected to handle your information securely.
- Data Security
We take reasonable measures to protect your personal information, including:
- SSL encryption
- Secure hosting
- Password-protected systems
- Access controls
- Regular software updates
While we take appropriate precautions, no method of internet transmission or electronic storage is completely secure.
- Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide warranty support
- Meet taxation and accounting requirements
- Comply with applicable laws
When information is no longer required, it will be securely deleted or anonymised where practical.
- Analytics & Advertising
We may use Google Analytics, Google Ads, Meta Pixel and similar technologies to understand website usage, improve user experience and measure the effectiveness of our advertising campaigns. These technologies may collect information about your interactions with our website.
- Sample Requests & Quotations
Information submitted through sample request forms, quotation requests or contact forms will only be used to respond to your enquiry, prepare quotations, arrange sample delivery and provide related customer support unless you have separately consented to receive marketing communications.
- Access and Correction
You may request access to the personal information we hold about you.
If your information is inaccurate or incomplete, you may request that it be corrected.
Requests can be made using the contact details below.
- International Data Transfers
Some of our technology providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with applicable privacy laws.
- Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
- Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request corrections
- Withdraw marketing consent
- Request deletion where appropriate
- Lodge a privacy complaint
- Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the updated effective date.
- Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
NovaTerra Materials
Melbourne, Victoria, Australia
Email: info@novaterramaterials.com.au
Phone: 1300 686 777